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Getting Back to Basics: Rediscovering the Human Side of HR. What do you think?

Updated: Jun 28

In today's fast-paced and technology-driven world, it's easy for organisations to lose sight of the essential human elements of HR. We often get caught up in the complexity of processes, forms, and tools, forgetting the fundamental question: Why do we do what we do, and what is our ultimate goal and the value we can add?

HR, at its core, is about people. It's about understanding and nurturing the talent that drives our organisations forward. However, as we embrace advanced technologies and automation, we risk diminishing the human aspect of HR. It's time to reflect on the value of the human touch in our HR processes and remember the importance of genuine communication.

Remember, when employees feel valued and supported, they are more likely to be engaged, motivated, and loyal to the organisation.

Re evaluating Our Communication Methods

One area where we can bring back the human element is in our communication methods. While tools like Teams and Zoom have undoubtedly improved our ability to connect with colleagues and employees and aided the ability to work from home, they can sometimes strip away the personal touch, turning interactions into mere tasks. Are our communication processes fit for purpose? Do they add value to our interactions, or do they inadvertently make things more impersonal, potentially leading to stress and anxiety, which has an adverse impact on employee engagement? These are the questions we need to ask ourselves as HR professionals.

The Importance of Conversation

One way to reintroduce the human side of HR is by having more conversations. Instead of relying solely on emails and scheduled virtual meetings, let's take the time to ask our employees how they've been. Give them the opportunity to share about themselves, their concerns, and their aspirations, and provide a forum to give and receive job-related feedback. Engaging in meaningful conversations allows us to connect on a deeper level, understand individual needs, and foster a sense of belonging within the organisation. It's a chance to show that we genuinely care about our employees, beyond their roles and responsibilities.

Listening with Intent

Listening is a skill that's often overlooked but is essential for managers. When we engage in conversations, we should do so with the intent to understand, not just to respond. Actively listening to our employees fosters trust and openness, creating an environment where they feel comfortable sharing their thoughts and concerns.

Nurturing Employee Well-being

By focusing on the human side of HR, we can also take proactive steps to nurture employee well-being. This includes providing resources for mental health support, promoting work-life balance, and offering opportunities for personal and professional growth.


As business leaders or HR Professionals, it is our responsibility to strike a balance between the efficiency of technology and the importance of the human element. While tools like Teams and Zoom are valuable for certain tasks, they should not replace the essential conversations (human element) and connections that make HR truly impactful. Let's refocus on the "why" behind our HR practices and prioritise the well-being and growth of our employees. By bringing the human element back into HR, we not only enhance our organisations but also create a more fulfilling workplace for everyone involved. It's time to simplify our approach, have meaningful conversations, and make HR about people once again.

If anyone would like any HR support on this topic, please reach out to Progressive HR Solutions at

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